She didn’t realize that I had an earlier loan together

The program process that have Mr. Cooper is actually most effortless. They presented perfectly and you may answered the questions I had. It was every an effective. I’m able to provides entitled to a far greater price got I waited even more weeks and you may paid back those down in advance of the refinance. With the intention that part I found myself a tiny troubled regarding, however really the blame. I however highly recommend him or her.

But not, recently, I experienced a letter regarding County Farm Insurance rates on lapsing unpaid flood insurance coverage out-of FEMA. I called Mr. Cooper regarding it a short while before. I got troubles convincing the woman much that we got her towards an effective around three-means call which have Condition Ranch, so I did not have to be this new wade-ranging from of telephone call so you’re able to phone call.

In the phone call, she are informing her you to definitely she wasn’t yes exactly how my personal loan have got to her or him. She are blaming the insurance lapse into insurance coverage going to Mr. Cooper. I had to describe to the woman a few times that we was together with them currently and only transformed to some other loan count. That they had the fresh flooding insurance policies safeguarded, plus they gone it to a different mortgage and you may dropped the brand new basketball spending they. The insurance is going to become decrease. She expected this new agent to possess details about brand new publicity count limitations, the level of the money due, the fresh new time due, a few things by doing this. Even as we were for the mobile phone, she went to come and you may grabbed care of they. She told new agent that check’s become slashed and it is coming. Continue reading « It seemed like they didn’t have experience with the previous mortgage »